What is Voicemail?
Voicemail is a form of service provision to replace a personal answering machine that runs on a platform in the phone network.
Voicemail was introduced by most operators in the nineties as an answering device for every fixed telephone connection. Calls to which there is no reply are forwarded to the voicemail platform. The caller can leave behind a message. The recipient of the voicemail will then receive a notification on his fixed telephone line that he/she has a voicemail message. The only difference between a voicemail system for a fixed connection and a voicemail system for a mobile is that the mobile user is notified of the voicemail by SMS.

Why Voicemail?
Voicemail offers users extra service by always allowing a message to be left behind. For the telecom operator, this also means extra income. The caller is routed to a voicemail box, the message is played back and in most cases, there is a call-back based on the message.

Why Comsys Voicemail?
In the last 25 years, Comsys has acquired a great deal of experience in speech and data services. Both in terms of creating and offering solutions as well as hosted services. On the basis of this experience, Comsys has developed the latest generation speech and data platform under the name ‘SpeechFrame’.

SpeechFrame uses VoiceXML to achieve a maximum level of user convenience and flexibility. It can be used in converging voice, web and mobile services, and also offers speech recognition (ASR) and Text-to-Speech (TTS).

Additional features:
- It is based on JAVA, Web technology and VoiceXML;
- It is redundant and scalable, and offers a guaranteed performance;
- It offers dynamic dialogue;
- It distinguishes itself through short developmental processes;
- It can be integrated with web services;
- It offers database connectivity;
- It can be easily integrated with: CTI, CRM and ERP.