Why hosted contactcenters?
A number of important market developments have taken place in recent times, that have generated an increasing demand for hosted Contact Centre solutions. This is because small and medium-sized organisations are generally not equipped to set up their own call centres. Ease of management and the absence of significant investments in IT infrastructure ensure that well-run hosted contact centre solutions can achieve enormous growth. Tele-working is also becoming an increasingly more popular option due to various socio-economic developments (among other things, labour market mobility). Comsys can easily integrate home-based working with the tasks of the traditional call centre.

Why Comsys Call / Contact center solutions?
Comsys (hosted) contact centre solutions are intelligent, robust and have adequately proved themselves in practice. Comsys offers a wide range of solutions. From professionalising and optimising your accessibility, to a complete, hosted contact centre solution.

In spite of the fact that we offer 3 different solutions, we have consistently maintained attractive pricing and easy manageability.
 

1. Call4Action: Complete self-service package for optimising your inbound telephone traffic.
   Features:
   -    Your company is professionally accessible within 24 hours.
   -    Wide choice from a variety of 0800 or 0900 numbers
   -    Can be extended with additional services directly online
   -    Changes can be easily made 24 hours a day
   -    Basic package starting from just € 45/- per month
   For more information and to order directly, please visit http://www.call4action.nl/
   
2. Comsys accessibility solutions for intelligent inbound routing (including IVR) to your helpdesk or call centre.
   Features:
   -    Customised application based on proven technology
   -    Quick and reliable application development by service-oriented and expert professionals
   -    Inbound routing according to the area/dialling code, post code, IVR menu options or speech recognition.
   -    Dynamic waiting list
   -    Time windows
   -    Percentage-wise distribution
   -    Overflow
   -    Call return requests (telephone number input or voicemail)
   -    Supervised Call transfer
   -    Extensive reporting, real-time monitoring and statistics
   -    Blacklisting / Whitelisting
   
3. ComsysConnect
   ComsysConnect is a Dutch company that originated when the technical possibilities of interactive telephony specialist and service provider (Comsys) were bundled together with the practical experience of the largest virtual call centre (Annie Connect) in The Netherlands. ComsysConnect has been able to develop all its knowledge and available possibilities in practice, and has proved that it can quickly adjust to specific user wishes. ComsysConnect is a very easy-to-understand organisation with short lines of communication. Obviously, there is a team of enthusiastic and professional project- and IT employees, who can fulfil customer requirements in practice through their daily work in the contact centre.
       
   ComsysConnect offers a full operational hosted contact centre solution with the following features:
   -    No investments required
   -    tried and tested product
   -    Very easy-to-understand cost structure
   -    The cost price is based on an all-in price per minute
   -    Includes reports and statistics and management tool
   -    Inclusive of call recording
   -    Inclusive of IVR management tool for inbound announcements and call back request
   -    Management and Support 24x7  
   -    Fully redundant system on 2 protected hosting locations (Amsterdam/Rotterdam)
   -    Scalable to a higher volume at no additional cost
   -    Based on (open) web technology
   -    Easy integration with web-based back-office systems.
   -    Management and developmental environment for Call Scripts.
   
   For more information and to set up an appointment, please visit http://www.comsysconnect.com/